Refund policy
Returns & Refunds Policy
Due to the nature of the products we sell and the cost of shipping internationally, we do not accept returns. All items, including board games, card games, puzzles, video games, toys and collectables, are non-returnable once dispatched.
This helps us keep our prices and shipping costs as low as possible, and ensures every item reaches you exactly as we packed it.
Damaged, Incorrect, Faulty or Incomplete Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, incorrect, faulty or with missing pieces, you must contact us within 48 hours of delivery at info@greatbritishgames.com with:
- Your order number (it starts with GBG)
- A description of the issue
- Clear photos of the product, its contents and the packaging
We will review the case and, where appropriate, offer a replacement or a full or partial refund.
Non-Delivery / Shipping Issues
If your order does not arrive, please contact us within 7 days of the expected delivery date.
Once a shipment is marked as delivered by the courier, we are not responsible for lost or stolen packages. However, we will assist in opening an investigation where possible.
Refunds
If a refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
This policy does not affect any rights you may have under the consumer laws of the country where you live.
Contact
For any issues, contact:
info@greatbritishgames.com