FAQs
Can't find what you're looking for? Get in touch and we'll be happy to help.
Shipping & Delivery
Where do you ship from?
All orders are shipped from the United Kingdom directly to customers in the United States, Canada, Australia, New Zealand, Hong Kong, Singapore and the United Arab Emirates.
How long does delivery take?
Orders are dispatched within 1–2 business days and most arrive within 3–5 business days after dispatch with UPS. Orders to New Zealand usually arrive within 5–8 business days after dispatch.
How much is shipping?
Shipping is a flat rate of $39.99, or free on orders over $99.
Will I have to pay customs or import fees?
No. All orders are shipped Delivered Duty Paid (DDP), which means all duties, taxes and import fees are included in the price. You won't be charged anything extra on delivery.
Can I track my order?
Yes. Once your order is dispatched, you'll receive a tracking number by email.
How are games packed?
Every order is packed carefully for international shipping to protect boxes and corners in transit.
Orders
Can I cancel or change my order?
We process orders quickly, so changes or cancellations may not be possible once an order has been placed. Please contact us as soon as possible and we'll do our best to help.
Why was my order cancelled?
We reserve the right to cancel orders for reasons including stock availability, payment issues or suspected fraud. If this happens, you'll be notified and refunded.
Our Games
Are your products genuine UK editions?
Yes. All of our games, puzzles and toys are sourced in the UK and shipped directly to you.
Are the rules and instructions in English?
Yes. Our products are UK editions, so rules, instructions and packaging are in English (British spelling). Some products also include other languages.
Will UK video games work on my console?
Most current-generation consoles are region-free for games, so UK editions generally play on consoles bought in other countries. Older and retro consoles are often region-locked (PAL vs NTSC), so a UK PAL game may not work on a console from the US or Canada. Please check the product listing, and if you're unsure, contact us before ordering.
Do electrical items come with UK plugs?
Yes. Consoles, electronic games and other mains-powered items are UK versions with a UK (Type G) plug and are designed for 230V. You may need a plug adapter or voltage converter to use them in your country.
Are your games suitable for children?
Please check the age guidance on each product. Some games and toys contain small parts and are not suitable for children under 3. Video games carry UK/European (PEGI) age ratings, which may differ from ratings in your country.
Can you find a game you don't stock?
We'll try! Send us a request on our Suggest a product page and we'll let you know if we can get it.
Returns & Problems
Can I return an item?
Due to the cost of international shipping, we don't accept returns once an order has been dispatched. Please see our Refund Policy for full details.
What if my order arrives damaged, incorrect or with missing pieces?
Please contact us within 48 hours of delivery with your order number and clear photos of the product, its contents and the packaging, and we'll put it right.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, along with other payment methods available at checkout.
What currency will I pay in?
Prices are shown and charged in your local currency wherever possible.
Is my payment secure?
Yes. All payments are processed securely through Shopify's encrypted payment system.
Other
Do you offer wholesale?
Yes. Please email info@greatbritishgames.com or visit our Wholesale & Bulk Orders page to send us an enquiry.
How do I contact you?
Email us at info@greatbritishgames.com or send us a message using our contact form, and we aim to respond within 24 hours (Monday–Friday).